Delivery conditions, exchanges and returns

 The Frog Prince Promise

Here at The Frog Prince we only stock products which we would proudly use withour own children. If for any reason you are not satisfied with your purchases please return them within 14 days clean and unworn with the tags attached and we will give you a full refund or exchange on the purchase price, no questions asked! All Goods returned will be at the expense of the customer, however if the product is faulty we will be happy to refund or credit the cost of freight.

Website security

We do not store or record any credit card information at any stage of the transaction process. The credit card details you enter are encrypted using 128bit encryption technology. Credit card information is processes on a SSL (Secure Sockets Layer), which is a method of ensuring that information submitted through the website is secure and can not be accessed by unauthorised users.

Delivery New Zealand Customers

Your order will be sent out via PostHaste Couriers and is able to be tracked and traced. If you require a tracking number please contact us and we will email you a number.The standard charge for delivery is $5.00 anywhere in New Zealand. Following receipt please allow 5 working days for delivery of your order. Your order can be delivered to a rural address but not P.O Box numbers.

If delivery is required outside of these conditions, please contact us - I'm sure we can help!
 

Delivery Overseas Customers

We will of course deliver to addresses outside of New Zealand. Please contact us for details.

Payment Terms

We accept major credit cards, Visa and MasterCard.
Payments can also be made by cheque or via Internet banking. Email us with what you would like to purchase and we will send you a receipt.

Please make your cheque out to:
The Frog Prince Ltd
163 Thames St
Oamaru


All transactions will be charged to the value of your purchase in New Zealand dollars.